Terms of Service
Version: 10.01.2023
Copyright © - All Rights Reserved
PLEASE READ THESE TERMS OF SERVICES CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. IF YOU
DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THE SERVICES.
BY CLICKING ON “SUBMIT” OR “I AGREE” YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL
OF THE TERMS OF THIS AGREEMENT AND YOUR INTENT THAT IT WILL BE BINDING BETWEEN YOU AND US.
1. DEFINITIONS
1.1. 2 Q’s: Quality and Quantity
1.2. 5 P’s: Product, Position (Place of Product), Period of availability (timing) Price and Payment terms.
1.3. Brokers Fee: means the fee as determined by Match MX from time to time, that MatchMX will charge You where a
Broker was appointed by You and assisted You in the use of the Services and succesfull Match. See the Cost Menu;
1.4. Broker Services: means services made available by a MatchMX Broker to enable You to use our Services;
1.5. Buyer: means users who have registered for our Services to acquire products from Sellers as per the Service
Agreement.
1.6. Cost Menu: means the MatchMX fees and rates available from the Cost Menu page (click here), as may be amended
from time to time by Match MX;
1.7. Data: means all data related to the access and use of our Services hereunder, including all data related to users, all
data related to the provision of the Services;
1.8. INCO: means the pre-defined international commercial terms for purposes of defining the delivery and/or collection of
the Product, as made available during the Services .
1.9. Location: means the location (where to collect / where to deliver) as per agreed INCO terms as agreed to between the
buyer and the seller;
1.10. Match: means the instant where the buyer and seller agree on the 5 Ps and 2 Qs which takes place prior to conclusion
of the Sales Agreement;
1.11. Platform: means the MatchMX software platform that enables Users to find a Match in terms of certain Products as
made available by a seller, which is made available through the MatchMX web App, Android App or Apple (IOS) App.
1.12. Products: means agricultural / product.
1.13. Seller: means users who have registered for our Services and wish to sell Products to Buyers, subject to the Sale
Agreement.
1.14. Services: means the provision of the Platform to Users which allows us to facilitate the Users, amongst other things, to
negotiate, conclude and access Service Agreements.
1.15. Sales Agreement: the conditions specifically referred to under these Terms of Services, the Sales Agreement specific
terms and conditions (see clause 10.6), (where applicable) the Term Sheet and such other specific terms as may be
agreed to between the Seller and Buyer for the provision of the Product to the Buyer.
1.16. Signature Date: for purposes of signing the Term Sheet (outside the MatchMX Platform), the Signature Date means
the date on which the last signatory signs the Term Sheet;
1.17. Term Sheet: (where applicable) the physical document signed by the Buyer and Seller that confirms the commercial
terms for a particular transaction between the Parties;
1.18. Users: means Buyers and Sellers that have registered on MatchMX Platform and has opened a Services Account.
1.19. VAT: Value Added Tax as per the VAT Act.
1.20. Value Added Services: means such other services that may be made available from time to time by MatchMX (as
presented on www.matchmx.com, including but not limited to payment clearing services, centralised administration on
behalf of a party (i.e. invoicing on behalf of the seller) or logistal solutions as per Match MX transport network;
1.21. Youor “Your": Unless otherwise specifically stated, reference to You” refers to you as a registered Seller
or registered Buyer.
2. OUR RELATIONSHIP WITH YOU
2.1. These are the terms and conditions (“Terms of Service”) relevant to the Services we supply. These Terms of Service
refer to the following additional terms which also apply to Your use of our Services:-
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2.1.1. Our Terms of Use;
2.1.2. Our Privacy Policy;
2.2. The above terms and conditions and policies are hereby incorporated by reference and together is the agreement
(“Agreement”) between us and You for purposes of the Services. If there is any conflict between the above terms and
conditions/policy and the Terms of Service the latter will prevail;
2.3. You acknowledge and agree that the provision of our Services to You as User creates a direct business relationship
between us and You.
2.4. We do not, and shall not be deemed to, direct or control You generally or in Your performances in connection with any
subsequent Sales Agreement between Yourself (as Buyer) and the Seller, or yourself (as Seller) and the Buyer, Your
acts or omissions, or Your operation as a User and all other performances associated herein.
2.5. You retain the sole right to determine when, where, and for how long You will utilize our Services. You retain the option,
via our Services, to accept or to decline or ignore a potential engagement with another party (either as Seller or Buyer).
2.6. Except as otherwise expressly provided herein (i.e. where we act as payment Broker on behalf of a Buyer), the
relationship between us and You is solely that of independent contracting parties. You expressly agree that:-
2.6.1. no joint venture, partnership, or agency relationship exists between You and us and that neither of us (except
where agreed in writing under these Terms of Service) have the authority to bind each other or hold ourselves
out as an Broker or authorized representative of the other; and
2.6.2. we may provide value-add services to all Users by supplying certain information about either the Seller and/or
Buyer, but same shall be for general information purposes only, and does not constitute advice, negotiation or
agency for any specific user in any way whatsoever.
2.7. IMPORTANT: We are only interested in bringing together the Buyer and Seller (“on demand lead generator”).
We only introduce the Buyer and the Seller that wishes to acquire and sell the Product. We may from time to
time provide Value Added Services, which may be utilsied on selection by the Buyer and /or Seller and
agreement to the Value Added Services terms and conditions which will be presented before use of the Vlaue
Added Services.
3. YOUR RELATIONSHIP WITH OTHER USERS
3.1. You acknowledge and agree that:-
3.1.1. We are not responsible or liable for the actions or omissions of a registered user (“Registered User”) of our Services
(Seller or Buyer) in relation to You or Your activities under any business relationship that is formed between You and
a Buyer or Seller (through the Service Agreement) during the use of our Services. You shall have the sole
responsibility for any obligations or liabilities as stated under such relationship under the Service Agreement.
3.1.2. We may release Your information You have submitted to us to perform under these Terms of Services and what may
be required by the other party (either Buyer or Seller) to enable You or the othe Party to perform under the Service
Agreement. We will inform You what information will be released and at what stage or purposes of Your engagement
with the other Party (Buyer or Seller).
3.2. Although we may guide the Parties on what terms and conditions should apply between the Seller and the
Buyer under a Sales Agreement and although we may make those terms and conditions available via our
Services (for your convenience) or allow the use of the agreed 5 Ps and 2 Qs for purposes of the Sales
Agreement, we are not a party to the Sales Agreement and will not be liable for any claim or liability under the
Sales Agreement concluded between the Seller and the Buyer. The rule of construction that the Sales
Agreement shall be interpreted against the party responsible for the drafting or preparation of the agreement,
shall not apply. Accordingly You indemnify us against any claim, damage, loss or cost that may result from
the Sales Agreement or the breach of same.
4. AMENDMENTS TO THESE TERMS OF SERVICE
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4.1. We may amend the Terms of Service related to our Services from time to time. Amendments will be effective upon our
posting of such updated Terms of Service on our website or the MatchMX platform and presented via the MatchMX App
when you login.
4.2. Your continued access or use of our Services after such posting constitutes Your consent to be bound by the
Terms of Service (as amended).
5. YOUR SERVICE ACCOUNT
5.1. In order to use most aspects of the Services, You must register, create a profile (“Profile”) and maintain the Services
account ("Service Account");
5.2. Where You appoint other authorised users for purposes of Your Service Account, you shall ensure that each authorised
user is aware and agree to these Terms of Services, including the Match MX Broker that You may appointment and
allow to execute certain actions on your behalf on Your Services Account.
5.3. You must be 18 years and older, to obtain a Service Account.
5.4. If the Registered User is a business entity (juristic person), then you hereby represents that:-
5.4.1. you have the authority to bind the Registered User to these Terms of Services;
5.4.2. the address you use when registering is the principal place of business of the Registered Party; and
5.4.3. all other information submitted to the MatchMX Platform during the registration process is true, accurate, current and
complete. For purposes of this provision, a branch or representative office will not be considered a separate entity
and its principal place of business will be deemed to be that of its head office.
5.4.4. By becoming a Registered User, you consent to the inclusion of your personal information or the personal information
of the Registered User (as juristic person) in our database and authorises the MatchMX Platform to share such
information (different information at various stages of the MatchMX services or Sales Agreement process) with other
Registered Users.
5.5. Service Account registration requires you to submit to us certain information as directed by us. In this regard you agree:-
5.5.1. To maintain accurate, complete, and up-to-date information in your Service Account.
5.5.2. That your failure to maintain accurate, complete, and up-to-date Service Account information, may result in your
inability to access and use the Services or our termination of this Agreement with you;
5.5.3. That we may use the information you provide us with to submit to our selected service provider/s to verify who you
are, including but not limited to verify whether your account details submitted to us are accurate or not.
5.6. Submission of your information as per the registration form does not automatically give you the right to access
the Services. We have the right not to grant you access to a Service Account or to revoke such right and disable
any user identification code, whether chosen by you or allocated by us, at any time, if in our reasonable opinion
you have failed to comply with any of the provisions of these Terms of Service.
5.7. By entering your personal information on the Service Account, you warrant that the person using the Service Account
is you and/or you have the legal authority to act on behalf of a juristic person requesting a Service Account.
5.8. On acceptance of the registration information, you will be allowed to select or be provided with the necessary Service
Account access credentials (i.e. username and password) or any other piece of information as part of our security
procedures; You MUST treat such information as confidential. You MUST not disclose it to any third party. TAKE
NOTE: full utilisation of the Services may be subject to further verification (see 5.9 below).
5.9. Verification information: In certain instances you may be asked to provide additional information to access or use the
Services. The additional information shall only be utilised to verify your details or the details of the juristic person. You
agree that you may be denied access to or use of the Services or part thereof if you refuse to provide the requested
information. We will notify you if we cannot verify your identity or whether your banking details are correct. You will be
able to change your personal information via our Services at any time.
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5.10. MatchMX shall be entitled (in its sole discretion) to accept information as received from You. MatchMX may remove
information that You may have placed on the Platform, and communicate it to You if the information as may be required,
is incomplete.
5.11. You are responsible for all activity that occurs under your Service Account, and you agree to maintain the security and
secrecy of your Service Account details at all times. You may only possess one Service Account and may not assign or
transfer your Service Account to any other person or entity. Unless where you have selected our Broker Services
(subject to Agency terms and conditions) and appointed an Broker, you may not authorize third parties to use your
Service Account.
5.12. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly
notify us at: info@matchmx.com in order for us to investigate the security breach further and you must further make
sure you change your password to your Service Account immediately.
6. AVAILABILITY OF THE PLATFORM AND SUPPORT SERVICES
6.1. You acknowledge that the MatchMX Platform will not be available at all times. The MatchMX Platform and its links to
various other sources may, for example, be unavailable due to interruptions and necessary maintenance and repair
work which is not within our control.
6.2. We will be able to provide the Registered User access to the MatchMX Platform Service Account in relation to the
Registered User’s access rights once we have approved his/her/its registration and the parties have complied with any
further conditions imposed by law.
6.3. To access the MatchMX Platform using the internet You will need Your own computer or other device and internet
connectivity.
6.4. You alone are responsible for buying, installing and maintaining Your connection to the internet and must pay all related
costs, fees and expenses.
6.5. If You experience problems with the internet or Your internet connection, You should contact Your internet service
provider first to try to resolve these problems before You contact us.
6.6. As part of our Services we shall make available appropriate support and maintenance services to Registered Users,
subject to our Standard Support Policy
7. SERVICES: RIGHTS, OBLIGATIONS AND RESTRICTIONS
7.1. Subject to these Terms of Service, we hereby grant you a non-exclusive, non-transferrable, non-assignable and non-
sub-licensable right to use our Services to buy or sell Products and such associates services and Value Added Servcies
we may make available from time to time (“Licensed Purpose”). The Services may not be utilised as a platform for
services similar to our Services, but purely for the Licensed Purpose only.
7.2. You agree to comply with all applicable laws when using the Services and you may only use the Services for lawful
purposes. You will not, in your use of the Services, cause nuisance, annoyance and/or inconvenience to the Buyer or
Seller any other party/user of the Services or use the Services to buy or sell illegal Product or to form part of an illegal
transaction.
8. APPOINTMENT OF A BROKER
8.1. You may appoint a Broker at any time to assist You in the use of the Services. The appointment of a Broker is subject
to the following terms and conditions:-
8.1.1. Subject to clause 8.1.3 below, the appointment shall be fore a minimum period of 1 (one) year which shall
automatically renew, unless either party terminates such appointment on a 30 (thirty) days written notice);
8.1.2. You will only be allowed to appoint one Broker, however the Broker shall not be restricted and may sign up as
many Buyers and/or Sellers;
8.1.3. Where you allow a Broker to negotiate on your behalf, you agree that MatchMX shall not be liable for
any actions and/or omissions of the Broker during said negotiations and you accordingly indeminify
MatchMX against any consequences as aresult of same. Take note: although the Broker may execute
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certain actions on your behalf, the Broker may not submit a Match and you are stil responsible for the
final sign-off on the Sales Agreement. During your authorisation to the Broker, the Broker will via
his/her own Service Account be able to see certain information about a transaction. The Broker will
never be allowed access to your Service Account and you should also not allow the Broker to your own
Service Account.
8.1.4. A Broker Fee shall be due and payable on agreement to a Match, either confirmed ny You or on Your behalf;
8.1.5. The release of further information to You, subsequent to a Match, shall be subject to the payment of the
Broker Fees to us.
8.1.6. Dispute / Termination: during the appointment of a Broker, You may lodge a dispute (“Dispute Notification”)
that You may have with the Broker to: info@matchmx.com. On submission of the Dispute Notification we
would require You to provide full details of the dispute. On receipt of said Dispute Notification MatchMX shall
contact You within 5 (five) days and determine whether the dispute can be resolved. If it is determined that the
dispute cannot be resolved or the dispute cannot be resolved within 10 (ten) days, which ever is the earliest,
then You may terminate the Broker Services.
8.2. The Broker may terminated his/her appoint a anytime on a 30 (thirty) advance written notice to You.
9. YOUR OBLIGATIONS
You warrant and agree that You will:
9.1. act in such a manner that is beneficial to the interest of MatchMX and the other party to a Sales Agreement;
9.2. make available information and content (as required by MatchMX from time to time) to enable MatchMX to present the
information provided about You to the other party (Buyer or Seller) in order to facilitate the relationship between You
and the other party and/or to facilitate the conclusion of a Sales Agreement between You and the other party;
9.3. perform as agreed to under the Sales Agreement, and shall act in such a manner as You reasonably consider to be
most beneficial to the interests of MatchMX and the other party;
9.4. adhere strictly to all of MatchMX’s applicable policies or required service levels made available from time to time;
9.5. provide the necessary information as required for the MatchMX 5 P’s and 2 Q’s and such other information as may be
required by MatchMX from time to time, in order for MatchMX to present to potential Buyers or Sellers via our Platform.
Information will only be release when required during the process and for purposes of the Sales Agreement.
9.6. Where You provide information, ensure that it is:-
9.6.1. accurate;
9.6.2. Not misleading, deceptive or fraudulent;
9.6.3. Not in breach of any third party rights;
9.6.4. Made in compliance with all applicable laws and regulations or codes; and
9.6.5. Not forged, threatening or offensive.
9.7. adhere to all applicable laws and requirements when providing any information and/or details.
9.8. during regular trading hours, use all Your best effort to be available to receive communications and subsequently provide
the necessary information and/or details required for the other party to fulfil its obligations under a possible Sales
Agreement;
9.9. notify us and the other party, via our Services and/or MatchMX platform, immediately when there have been any
amendments and/or changes made to the information/ details supplied for any reason and provide MatchMX with said
changes/amendments; and
9.10. exercise due care, diligence and skill in the provision of the required information during the use of the MatchMX Services
or the Sales Agreement and shall not do anything or allow any act to be done which does or is reasonably and
foreseeably likely to prejudice the good name and reputation of MatchMX, its shareholders or directors or the users,
failing which, You will immediately be deemed to be committing a material breach.
10. THE CONTRACT BETWEEN THE SELLER AND BUYER
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10.1. MatchMX is only a lead generator to assist the contracting parties (Seller and Buyer) in execution of the transaction
between each other and/or assist (in terms of technology) in resolution of any complaint or dispute that may occur
between the parties and facilitate the parties relationship and/or communication with one another.
10.2. Although certain information, such as the information obtained from a Match, may be utilised as part of the
Sales Agreement, at no stage whatsoever will MatchMX be a party to the Sales Agreement.
10.3. Where any notifications or information submitted via the MatchMX Platform are required under the abovementioned
Sales Agreement the sending and receiving of same will be managed in accordance with the MatchMX Platform Terms
of Use for conditions in terms of electronic communications and contact.
10.4. Limited Payment Collection Broker: see authorisation and payment terms as per paragraph 11 below.
10.5. Contract (Sales Agreement) formation:
10.5.1. Presentation of Order: The presentation of available Product (in a lot) made by a Seller, via our Services, is only
an invitation to do business (a notice of available Product and not an offer). The Seller may remove any Product
from the MatchMX Platform without notification prior to a Buyer’s submission of its offer to acquire the Product. The
same applies for the request for Product by the Buyer, which presentation shall only be an invitation to do business
by the Buyer;
10.5.2. Selection of a Lot: Where applicable the Buyer may select specific Product that may be of interest to the Buyer or
the Seller may confirm availability of Product as per the Buyer’s request. Take note, without completing the process
and only selecting Product (as a lot) or confirming availability of Product by a Seller, does not constitute an
order/request for the selected Product. Where the selection option is not utilised or not available, any available
Buyer may indicate its/his/her intend to acquire the Product from the Seller.
10.5.3. Changes to a Lot: You may make changes to any Lot information/details in relation to Products listed via our
Services, up until the period allowed during the process;
10.5.4. The Match: subsequent to agreement on the 5 Ps and the 2 Qs under a selected Lot, a Match will be formed.
Subsequent to Match a Match ID will be issued and the Lot will be removed from the Lots phase of the Process.
Take note: At this point no Sales Agreement has been concluded.
10.5.5. Provision of Information:
10.5.5.1. Both the Buyer and Seller hereby acknowledge and agree that on a Match, we may provide further
information about the Buyer and the Seller to the Seller and the Buyer to assist the execution of the Sales
Agreement. The Buyer and Seller agree not to use the personal information of the other party or its
representative as received via MatchMX Platform, for any other purpose other than execution of the
Sales Agreement.
10.5.5.2. Where the Buyer selects to be anonymous, We will only share the Match ID and [ADD ANY OF INFO]
10.5.6. Although MatchMX is not a party to the Sales Agreement or involved in the conclusion of the Sales
Agreement You should take note of the following (as guidance to You only):-
10.5.6.1. The offer: Subsequent to a Match and on receipt of notification on availability of Product form the Seller,
a Buyer may offer to acquire the Product against the available information which shall constitutes the
Buyer’s offer to acquire the Product.
10.5.6.2. Amendments to offer: The Seller and the Buyer may still, after receipt of said Buyer’s offer, amend
certain conditions as they wish.
10.5.6.3. Seller’s notification of acceptance: On communication (through whatever medium, including the
MatchMX Platform) of the Seller’s acceptance of the Buyer’s offer (or amended offer) to the Buyer a
contract (Sales Agreement) will be formed between the Seller and the Buyer. Take note: by utilising the
“Accept” button on the MatchMX platform/App the Seller agrees that clicking on said “Accept” button will
indicate the Seller’s acceptance of the Buyer’s offer, which communication will be submitted by MatchMX
to the Buyer via the MatchMX platform.
10.5.6.4. When is the contract (Sales Agreement) concluded: The contract between the Seller and Buyer will
come into existence subsequent to i) acceptance of a Buyer’s offer for the selected Product(s) by the
Seller (paragraph 10.5.6.3 above) and presentation of said acceptance to the Buyer, which will be the
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Effective Date of the contract between the Seller and the Buyer. Where the parties select to utilise the
Term Sheet for signing-off on the transaction, the Sales Agreement shall commence on the Signautre
Date or such date as the respective parties perform as agreed to under the term Sheet, which ever date
is the earliest.
10.6. For Sales Agreement Specific terms and conditions click here
11. CHARGES/FEES AND PAYMENT
Charges & Service Fee
11.1. MatchMX Subscription Fee: The use of the Services are subject to our MatchMX Fees. These MatchMX Fees will be
presented to the Users from time to time on the MatchMX website (as per dedicated URL address click here (as
amended from time to time)) or as agreed to in writing between us and You;
11.2. Broker Fees: the use of any MatchMX Broker by You, shall entitle MatchMX to charge You the MatchMX standard
Broker rate per ton of Product and pay it to the MatchMX Broker where the MatchMX Broker assisted either the Seller
or Buyer in the Match.
11.3. Product Fees: Subject to the Sales Agreement concluded between the Buyer and the Seller, the Buyer will pay a
Product Fee to the Seller for the Product. The Product Fee will be presented to the Buyer prior to any payment.
IMPORTANT: A Product Fee is distinct from the MatchMX Fee (above) owed to us for our Services.
11.4. Value Added Taxes: All prices and/or costs quoted by us shall be inclusive of all applicable taxes but excluding Value
Added Tax (“VAT”). VAT shall only be reflected if applicable, which shall then be shown clearly and separately to the
agreed Charges in terms of the Service;
11.5. What happens if we got the Match MX fees and rates wrong. It is always possible that, despite our best efforts, the
Match MX fees and rates may be incorrectly priced. Where any incorrect pricing were published we have the right to
amend it accordingly without notice and charge You accordingly.
11.6. Depending on your use of the Services and/or your loyalty to our Service, we may in our sole discretion from time to
time, provide certain users with certain promotional offers and discounts that may result in different amounts charged
for the same or similar Product obtained through the use of the Services, and you agree that such promotional offers
and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges/Fees
applied to you.
11.7. We reserve the right to establish, remove and/or revise Match MX fees and rates for any or all Services obtained through
the use of the Match MX Services at any time in our sole discretion, however this will not affect those transactions where
the Match MX fees and rates (See Cost Menu) have already been paid, unless otherwise agreed to under these Terms
of Service. Such establishment, removal and/or revision of Match MX fees and rates for any or all Services will be
communicated to all applicable parties via a notification that will be sent via our Services.
Payment & Receipts
11.8. MatchMX Subscription Fee: Unless otherwise agreed to in writing, MatchMX will invoice the relevant paying user every
time a MatchMX Fee is charged to them by MatchMX, where same invoice will be sent to that relevant user’s Services
Account and/or email address.
11.9. Broker Fee: Broker Fee shall be paid to MatchMX prior to provisioning of the other party (either buyer or Seller’s)
contact information for subsequent use under a Sales Agreement.
11.10. Product Fee:
11.10.1. All Product Fees must be paid within the time allowed to under a Sales Agreement.
11.10.2. Payment method for payment of Product Fee shall be agreed to between the Parties to the Sales Agreement
11.10.3. Where You have selected Match MX to execute payment on Your behalf we will execute the payment in accordance
with your instructions ad subject to the conditions relevant to the specific Match MX payment services.
11.11. No refunds will be allowed on any MatchMX subscription fees.
12. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY.
12.1. The provisions in terms of liability are stipulated in our Terms of Use.
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12.2. MarchMX Services:-
12.2.1. We provide our Services to you on an “as-is” and on an “as-available” basis. To the extent permitted by law,
we exclude all conditions, warranties, representations or other terms which may apply to our Services or
any content on it, whether express or implied. In addition, we make no representation, guarantee or warranty
regarding the timelines, quality, reliability, suitability, or availability of our Services through the use of the
MatchMX Platform, or that the use of our Services will be uninterrupted or error-free. You agree that it is
within your sole discretion to use our Services and that the entire risk arising out of Your use of our Services
remains solely with You, to the maximum extent permitted under any applicable law and that You will
indemnify us against any claim, demand, damage, costs, loss or lability (incl. reasonable attorney’s fees)
related to Your use of our Services.
12.2.2. We, our owners, directors (where applicable), employees and Brokers shall not be liable for direct, indirect,
incidental, special, or consequential damages of any kind whatsoever or howsoever caused arising from
the access or use of our Services or the purchase of any of our or any third party products or services.
12.2.3. You agree to indemnify and hold us and our directors, employees, and Brokers harmless from any and all
claims, demands, losses, liabilities, and expenses (including attorney own client fees), arising out of or in
connection with: (i) Your breach or violation of any the Terms of Service; or (ii) your violation of our rights.
12.2.4. Where we may be liable for damages, losses or expenses, it shall be liitied to the MatchMX Subcription Fees
paid over a period of 3 (three) months.
12.3. Sales Agreement Tansaction Risks:
12.3.1. Users are hereby made aware that there may be risks of dealing with people providing false information. MatchMX
uses several techniques and acquire additional information to verify the accuracy of the information the Users provide
MatchMX when they register to open a MatchMX Service Account, however, because user verification on the Internet
is difficult, MatchMX cannot and does not guarantee each User's purported identity. We encourage the Users to use
the various tools available on the Services Account, as well as common sense, to evaluate with whom You are
dealing with.
12.3.2. Each User acknowledges that it is fully assuming the risks when using the MatchMX Services, and that it is fully
assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to
Products or services that are the subject of transactions using The MatchMX Services. Such risks shall include, but
are not limited to mis-representation of Products, fraudulent schemes, unsatisfactory quality, failure to meet
specifications, defective or dangerous products, unlawful products, delay or default in delivery or payment, cost mis-
calculations, breach of warranty, breach of contract and transportation accidents. Such risks also include the risks
that the distribution, offer, display, purchase, sale and/or use of Products offered or displayed on the Platform may
violate or may be asserted to violate third party rights, and the risk that We or a User may incur costs of defence or
other costs in connection with third parties' assertion of third party rights, or in connection with any claims by any
party that they are entitled to defence or indemnification in relation to assertions of rights, demands or claims by third
party rights claimants. Such risks also include the risks that Buyers of Products or others claiming to have suffered
injuries or harms relating to Product originally obtained by the Buyer of the MatchMX Services may suffer harms
and/or assert claims arising from their use of such Products. All of the foregoing risks are hereafter referred to as
"Transaction Risks". Each User agrees that MatchMX shall not be liable or responsible for any damages, liabilities,
costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in
connection with any Transaction Risks.
12.3.3. MatchMx Services has no editorial rights to the information placed by You on the MatchMX Platform for purposes of
the 5Ps and 2Qs and will communicate the information, as received from You to the other party (Seller or Buyer);
12.3.4. The Platform bears no liability for any inaccuracies in the information so supplied to it. Consequently, should the
Buyer order any Product from a Seller which is in fact sold-out, any resulting dispute should be resolved between
the Seller and the Buyer.
12.3.5. Each Product contains its own terms and conditions (including but not limited to pricing of the Product deal) as made
available by the Seller. The Platform shall endeavour to reflect, to the best of its ability, all Seller terms and conditions
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relevant to each Product. It is the Buyers responsibility to familiarise itself with the Seller’s terms and conditions
(including those submitted subsequent tot the Match) prior to purchasing any of the Product deals.
12.3.6. The Sales Agreement to be concluded on the sale of a Product is between the Buyer and the Seller; MatchMX is
not a party to it. The Buyer’s rights and obligations under any purchase from a Seller will be as agreed between the
Buyer and the Seller, subject to the express provisions contained under these Terms of Services. This means that
a Seller is solely responsible for the fulfilment of all aspects of the Buyer’s offer and the Buyer for full payment of the
purchased Product. You hereby indemnify us against any claim, demand, damage, costs, loss or lability (incl.
reasonable attorney’s fees) related to the Sales Agreement.
12.3.7. Although MatchMX reserves the right to become involved in any disputes between a Buyer and a Seller in an attempt
to resolve such dispute, MatchMX is not obliged to do so and any disputes must be resolved between the Buyer and
the relevant Seller alone.
12.4. In addition, our Services may be used by you to select a suitable supplier for the delivery of the Products; You
agree that we have no responsibility or liability to You related to the availability, delivery and use of the such
supplier’s services or such other claim that may result as a consequence of any breach under the services
agreement with said supplier.
12.5. Force Majeure: We will not be liable to You for any default or delay in the performance of our Services to You if
and to the extent that such default or delay is caused by any act of god, war or civil disturbance, labour unrest,
court order, pandemic or any other circumstance beyond its reasonable control including fluctuations in
communications or utility services ("force majeure") and provided we are obviously without fault in causing
such default or delay, and such default or delay could not have been prevented by the us through the use of
alternative sources, workaround plans or other means.
13. WARRANTIES
13.1. You hereby represent and warrant that:
13.1.1. You have full power and authority to enter into this agreement and perform your obligations hereunder;
13.1.2. You have not entered into, and during the term will not enter into, any agreement that would prevent you
from complying with these Terms of Services; and You will comply with all applicable laws in your
performance hereunder, including holding and complying with all permits, licenses, registrations and/or
other governmental authorisations that may be necessary to present the Product (as Seller) via the MatchMX
Platform.
13.2. In addition to our warranties under our Terms of Use, we do not represent, warrant or guarantee that Your
access to or use of our Services will result in a successful transaction under a Service Agreement. We operate
as an on demand lead generation and related service only and make no representations, warranties or
guarantees as to the actions or inactions of another User.
13.3. Notwithstanding our appointment as the limited payment collection Broker for the Seller for the purpose of
accepting payment from the Buyer or limited payment agenet for the Buyer for making the necessary payment
to the Seller and producing receipts and facilitating the communications between both the Seller and Buyer
users on the Your behalf, we expressly disclaim all liability for any act or omission of You, any user or other
third party.
13.4. We do not guarantee the availability or uptime of our Services. You acknowledge and agree that our Services
may be unavailable at any time and for any reason (e.g., due to emergency - or scheduled maintenance or
network failure). Further, our Services may be subject to limitations, delays, and other problems inherent in the
use of the internet and electronic communications, and we are not responsible for any delays, delivery failures,
or other damages, liabilities or losses resulting from such problems.
14. ELECTRONIC COMMUNICATIONS.
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14.1. By creating a Service Account, you agree that we may send you informational via your preferred selected communication
option as part of the normal business operation of your use of the Services. You may opt-out of receiving such electronic
communications by either:-
14.1.1. unsubscribing from the electronic communication as per the available functionality;
14.1.2. texting the word STOP to us from your cell phone to the cell phone number we may make available from time to time
on the MatchMX Platform;
14.1.3. use the MatchMS App and under Profile/User select Delete Account; or
14.1.4. email us on info@matchmx.com.
14.2. Take note, that unsubscribing from electronic communications from us by you may result in certain functions of the
Services not working.
15. SUSPENSION AND TERMINATION OF OUR SERVICES
15.1. Your termination:
15.1.1. You can terminate the Services at any time by cancelling your Service Account as per the option available in your
Profile section.
15.1.2. If a Buyer, cancels his/her/its Service Account, all Confirmed Orders, where the delivery date still needs to occur, will
automatically be cancelled and you will be refunded or be assigned to another Buyer, if acceptable to you.
15.1.3. If the Seller cancels the Service Account, all outstanding Charges that may apply will be due and payable
immediately; You hereby authorise us to deduct the agreed amounts. If you wish to re-activate your Service Account
again You will have to contact us in writing.
15.1.4. If you wish us to remove all your personal information from our Services you can email us at: info@matchMX.com.
On receipt of your notice and confirmation that no fees are outstanding we will terminate this agreement and remove
your personal information as soon as reasonably possible, with the understanding that you have removed all User
Content / material that you may have downloaded via our Services. We will be entitled to retain such information as
may be required by law.
15.2. Our suspension, deactivation and/or termination:
15.2.1. We may immediately, without notice terminate these Terms of Services if (i) You have materially breached your
obligations under these Terms of Services or any other terms and conditions of policies incorporated by reference or
if, (ii) You have violated applicable laws, regulations or third party rights, or (iii) we believe in good faith that such
action is reasonably necessary to protect the personal safety or property of us or any other third party (incluing
another User).
15.2.2. In addition, we may take any of the following measures (i) to comply with applicable law, or the order or request of a
court, law enforcement or other administrative agency or governmental body, or if (ii) You have breached these
Terms of Services, other terms and conditions or policies incorporated by reference, applicable laws, regulations, or
third party rights, (iii) You have provided inaccurate, fraudulent, outdated or incomplete information during the Service
Account registration, uploading of the Products and/or requests for Buyer delivery services, (iv) we become aware
of or have received complaints about Your performance or conduct, (v) You have repeatedly cancelled transactions
subsequent to a Match or failed to respond to offers/requests without a valid reason, or (vi) MatchMX believes in
good faith that such action is reasonably necessary to protect the personal safety or property of MatchMX, its
directors, employees, Users or third parties, or to prevent fraud or other illegal activity:
15.2.2.1. cancel any pending or confirmed Match or requests for Product;
15.2.2.2. limit the Users access to or use of our Services;
15.2.2.3. temporarily or permanently revoke any special status associated with a User’s Service Account; or
15.2.2.4. temporarily or in case of severe or repeated offenses permanently suspend a User’s Service Account.
15.2.3. In case of non-material breaches and where appropriate, the User will be given notice of any intended measure by
us and an opportunity to resolve the issue to our reasonable satisfaction.
15.3. Consequences of termination:
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15.3.1. Termination of the Terms of Services will not result in the termination of the Terms of Use for purposes of our website
and other sites (in general), however, if the above breach has something to do with our website, then termination will
be take such action as we deem appropriate, including but not limited to withdraw your right to use our site.
15.3.2. Termination of the Terms of Services will not affect any Sales Agreement in place at the time of termination hereof
unless such termination is the result of cwrtain actions by You under a Sales Agreement.
16. DISPUTE RESOLUTION
Any dispute arising from the provision of our Services shall be subject to the following dispute resolution procedures:-
16.1. Informal dispute resolution: If there is any dispute we (You and us) will first attempt to resolve it informally. You must
first contact our service manager at: info@matchmx.com. You will then be given an opportunity to first discuss the
problem/dispute with the service manager. The dispute must be submitted within 10 (ten) days from you becoming
aware of the issue / problem. If the dispute cannot be resolved within 10 (ten) days of the dispute been referred to the
service manager then the below paragraphs may be referred to.
16.2. Institution of Formal Proceedings: Subject to the provisions of clauses 16.1 and 16.7, the Parties agree that either
Party may elect to refer any dispute which may arise to either to the High Court of South Africa or to arbitration
proceedings as contemplated in clause 16.3. Upon election by a Party initiating the relevant dispute proceedings, the
other Party will be bound by such election for the purposes of the dispute in question.
16.3. Arbitration: If the Parties are unable to resolve any dispute informally and either Party has elected to commence
arbitration proceedings to resolve the dispute in terms of clause 16.2, then such dispute shall on written demand by the
electing Party be submitted to arbitration at Arbitration Foundation of Southern Africa (“AFSA) in Cape Town. Either
party may select to participate in the arbitration live, by phone, video conferencing or by submission of documents.
16.4. Status of arbitration ruling: The decision of the arbitrator shall be binding on the Parties to the arbitration after the
expiry of the period of 20 (twenty) days from the date of the arbitrator's ruling if no appeal has been lodged by any Party
or upon the issue of determination by the appeal panel, as the case may be. A decision, which becomes final and binding
in terms of this clause 16.4 may be made an order of court at the instance of any Party to the arbitration. The parties
agree to keep the arbitration confidential and not to disclose it to anyone except for purposes of obtaining an order as
contemplated herein.
16.5. Rapid resolution of disputes: The Parties shall use commercially reasonable efforts to resolve disputes arising as
rapidly as possible.
16.6. Confidentiality: All disputes will be dealt with in confidentiality to protect the reputation of the parties;
16.7. Excluded relief: This clause 16 shall not preclude either Party from seeking urgent or interim relief from the High Court
of South Africa or any other competent organs of state created for the specific purpose of regulating the business or
industry activities in which the parties are engaged including forums available to you as a consumer.
16.8. Agreed Jurisdiction: the Parties hereby consent to the jurisdiction of the Western Cape High Court (Cape Town) in
respect of proceedings referred to in clause 16.2 above.
16.9. Take note: any dispute arising from the Sales Agreement shall be managed as agreed to between the Buyer
and Seller.
17. GENERAL
17.1. The whole Agreement: These Terms of Service expressly supersede prior agreements or arrangements with you,
except obviously for those terms and conditions that are incorporated by reference to these Terms of Service.
17.2. Assignment: You may not assign these Terms of Service without our prior written approval. We may assign these
Terms of Service without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of our equity, business or assets;
or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
17.3. Third Party beneficiary. Except as specifically stated in these Terms of Service, nobody else has any rights under this
Agreement. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms;.
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17.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates
separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain
in full force and effect.
17.5. Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do
anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking
this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against
you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products,
we can still require you to make the payment at a later date.